Altair has made a substantial investment in the best available tools, to ensure that we can support you proactively, promptly and cost effectively. Some of the key features of our support offering include:
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Remote Monitoring/Proactive Support
Our systems will automatically monitor all of your servers and PC’s so that we are alerted to any potential problems quickly, and can resolve them before they affect your business
Remote Desktop Control
When your staff need help, our Help Desk staff can take control of their PC’s and help them without delays, even if they are using a laptop in an airport lounge in a different country. If they have Internet access, we can connect to their PC(Securely!)
Security, Maintanence, Antivirus
We will ensure that all security patches, maintenance, and anti-
Offsite Backups
Altair will do more than just monitor that your server backups are working successfully. Part of this service is to have your backups replicated via the Internet(securely) to Altair’s backup servers located in Auckland and Wellington. This means that if your building burns down, you know Altair has your systems and data safely held, and are ready to quickly recover your systems.
Asset Management
We will keep track of your assets automatically, so you know what hardware and software you have including versions, where it is, and warranty details.
Reporting
We will provide regular reports on support calls, system health, availability, security, warranty, licensing etc.
Fixed Price
No more unexpected bills just a simple fixed price with a plan that suits your needs ... More information on plans