Infrastructure and Support Services
Often companies find it difficult to attract and retain the range of skills required
to provide on-
Help Desk Services
Our Help Desk is the central point for support, with:
- Call Logging and review for our customers from our web based help desk system,
- Single point of responsibility to ensure all calls are resolved within agreed services levels,
- Remote Control tools to take control of your staff's PC's to provide fast and cost effective support,
- Monthly reports on the status of your calls & systems.
Network, Server & PC Support Services
Altair has a team of experienced network support staff based in Auckland and Wellington
(with sub-
These consultants are responsible for both proactive maintenance (to prevent issues), and for issues that have been assigned to them via the Help Desk.
Licensing Audits
Altair can help you comply with your licensing obligations by:
- Determining the software in use in your business (using automated tools),
- Confirming the need for the software installed,
- Identifying the licences that you own,
- Recommending the most cost effective way to meet your license obligations.
Related Links
Disaster Recovery Testing
While the development of a DRP is important, so too is testing that plan on a regular basis to ensure that the plan remains effective, and backups are meeting DRP needs.
